Refund policy

30-day money-back guarantee

We offer a 30-day money-back guarantee on TVAR Pro and TVAR Business subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date — monthly or annual, first purchase or renewal.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with your order email or invoice number, or contact us through the support channel in your account and we will arrange it with Paddle for you.

Once approved, the refund is returned to your original payment method. Timings depend on your bank or card issuer, typically within 5–10 business days.

Cancelling instead of refunding

You can cancel a subscription at any time from Account → Manage billing. Cancellation stops future renewals and you keep paid access until the end of the period you have already paid for. After that your account returns to the Free plan — your records stay in TVAR and you can export them at any time.

More information

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle's own refund policy and buyer terms also apply. Nothing here affects your statutory rights under UK consumer law.